Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

1.1 Personal Information

When you schedule an appointment, request a quote, or contact us, we may collect:

• Full name and contact information (email address, phone number)
• Vehicle information (make, model, year, VIN, license plate number)
• Service history and maintenance records
• Payment information and billing address
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

1. Service Delivery: To schedule appointments, perform automotive services, and maintain your vehicle service history
2. Communication: To send appointment reminders, service updates, and respond to your inquiries
3. Payment Processing: To process transactions and send invoices for services rendered
4. Website Improvement: To analyze website usage and improve user experience
5. Marketing: To send promotional offers and information about our services (with your consent)
6. Legal Compliance: To comply with applicable laws, regulations, and legal processes
7. Safety and Security: To protect against fraud, unauthorized access, and other security issues

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (payment processors, appointment scheduling systems, email service providers)
• Parts Suppliers: When ordering specific parts for your vehicle repairs
• Legal Requirements: When required by law or to respond to legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing activities

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Vehicle service records may be retained for warranty purposes and legal compliance.