Yes, we offer courtesy vehicles for customers whose repairs will take longer than 4 hours. This service is available subject to availability and must be booked in advance when scheduling your appointment. Our courtesy cars are fully insured and maintained to high standards.

To use this service, you must be over 25 years old, hold a valid UK driving licence for at least 2 years, and provide proof of address. Alternatively, we can arrange collection and delivery of your vehicle within a 5-mile radius of our Elmfield Road location for a small fee of £15 each way.

We accept all major payment methods including cash, debit cards (Visa, Mastercard, Maestro), credit cards (Visa, Mastercard, American Express), and contactless payments up to £100. For larger repairs exceeding £500, we also offer payment plans through our finance partner with 0% interest on amounts over £1,000 when spread over 6 months.

Bank transfers are accepted for commercial customers with accounts. We provide detailed invoices for all work completed, and VAT receipts are issued automatically. Payment is due upon collection of your vehicle unless prior arrangements have been made.

Yes, our technicians are trained and certified to work on hybrid and electric vehicles. We have invested in specialist diagnostic equipment and high-voltage safety tools required for these systems. Our team holds IMI Level 3 qualifications in electric vehicle maintenance and repair.

We can perform routine servicing, brake system maintenance, suspension work, air conditioning service, and diagnostics on most hybrid and electric models. For high-voltage battery repairs or replacements, we work with manufacturer-approved specialists to ensure warranty compliance. We service popular models including Tesla, Nissan Leaf, BMW i3, and various hybrid vehicles from Toyota, Honda, and other manufacturers.

A standard MOT test takes approximately 45 minutes to 1 hour for most vehicles. This includes checking over 30 key components such as lights, brakes, tyres, exhaust emissions, and steering. If your vehicle passes without issues, you can typically collect it within the hour.

If repairs are needed to pass the MOT, we will contact you with a detailed quote before proceeding. Minor fixes like bulb replacements or wiper blades can often be completed the same day. More substantial repairs may require additional time or ordering parts. We offer a free retest if you have repairs done with us within 10 working days of the original test.

We offer both genuine manufacturer parts and high-quality aftermarket alternatives. For vehicles still under manufacturer warranty, we recommend using genuine parts to maintain warranty coverage. These parts are sourced directly from authorized distributors and come with manufacturer guarantees.

For older vehicles, we can supply premium aftermarket parts from reputable brands that meet or exceed original specifications. These parts typically cost 20-40% less than genuine equivalents while maintaining quality standards. We will always discuss options with you and explain the differences in price, warranty coverage (typically 12 months for aftermarket, 24 months for genuine), and suitability for your vehicle before ordering any components.

All our repair work comes with a 12-month or 12,000-mile warranty on labour, whichever comes first. This covers any defects in workmanship or installation. Parts are covered by their respective manufacturer warranties, which vary from 12 months for aftermarket components to 24 months for genuine parts.

If you experience any issues with work we have completed within the warranty period, simply contact us to arrange an inspection. We will rectify any problems at no additional cost if they are related to our work. This warranty is transferable if you sell your vehicle. Certain wear items like brake pads, wiper blades, and tyres have shorter warranty periods based on their expected lifespan.

Yes, we have a comfortable waiting area with complimentary tea, coffee, and Wi-Fi for customers who prefer to wait. This is suitable for shorter jobs like oil changes, tyre fitting, or diagnostic checks that take under 2 hours. Our waiting area has seating for 6 people and magazines for your convenience.

For longer services or repairs, we recommend using our courtesy car service or taking advantage of our location near Tooting Broadway. There are several cafes, shops, and restaurants within a 5-minute walk where you can spend time while we work on your vehicle. We will call or text you when your car is ready for collection.

Yes, we provide comprehensive fleet maintenance packages for businesses with 3 or more vehicles. Our fleet services include scheduled maintenance, MOT testing, breakdown support, and priority booking. We can create customized maintenance schedules to minimize vehicle downtime and keep your fleet running efficiently.

Fleet customers benefit from discounted rates (typically 10-15% off standard prices), dedicated account management, monthly invoicing with 30-day payment terms, and detailed service records for each vehicle. We can also arrange out-of-hours servicing for commercial vehicles. Contact us at [email protected] or call +44 20 3123 5678 to discuss your fleet requirements and receive a tailored quote.